Terms and Conditions | Guild USA Travel Guitar Offer

  1. Introduction
    These Terms and Conditions ("Terms and Conditions") apply to the Bonus Guild Travel Mahogany Value Add Promotion ("Promotion"), which is offered by Yamaha Music Australia Pty Ltd ACN 004 259 527 ("YMA", "we", "us", "our") to participating eligible customers. By participating in the Promotion, you agree to these Terms and Conditions.
  2. Promotion Period
    The Promotion is valid from 1 August 2026 to 31 October 2026 inclusive ("Promotion Period"). Purchases made outside the Promotion Period are not eligible for the Promotion. Claims must be submitted by 11:59 pm AEDT on 31 October 2026. Purchases made during the Promotion Period but registered after this deadline will not be eligible.
  3. Eligibility
    1. The Promotion is open to eligible customers who purchase any product listed in the "Eligible Item" column of the following table from an authorised YMA dealer within the Promotion Period:
      Eligible Item Bonus Item
      M00011496 M-40E NATURAL AAF7563 TRAVEL MH
      AAF7026 GUILD D-20 MH/MH NAT WITH CASE AAF7563 TRAVEL MH
      AAF7038 GUILD M-20 MH/MH NAT WITH CASE AAF7563 TRAVEL MH
      AAF7027 GUILD D-20 MH/MH VSB WITH CASE AAF7563 TRAVEL MH
      AAF7039 GUILD M-20 MH/MH VSB WITH CASE AAF7563 TRAVEL MH
      AAF7747 GUILD M-20E NAT MH/MH WITH CASE AAF7563 TRAVEL MH
      AAF7739 GUILD D-20E NAT MH/MH W/C AAF7563 TRAVEL MH
      AAF7748 GUILD M-20E VSB MH/MH WITH CASE AAF7563 TRAVEL MH
      AAF7740 GUILD D-20E VSB MH/MH W/C AAF7563 TRAVEL MH
      AAF7028 GUILD D-40 STANDARD SP/MH NAT WITH CASE AAF7563 TRAVEL MH
      AAF7041 GUILD F-40 STANDARD SP/MH NAT WITH CASE AAF7563 TRAVEL MH
      AAF7655 GUILD M-40 STANDARD NAT SP/MH W/C AAF7563 TRAVEL MH
      AAF7029 GUILD D-40 STANDARD SP/MH PSB WITH CASE AAF7563 TRAVEL MH
      AAF7042 GUILD F-40 STANDARD SP/MH PSB WITH CASE AAF7563 TRAVEL MH
      AAF7656 GUILD M-40 STANDARD PSB SP/MH W/C AAF7563 TRAVEL MH
      AAF7735 GUILD M-40E STANDARD NAT SP/MH W/C AAF7563 TRAVEL MH
      AAF7741 GUILD D-40E STANDARD NAT SP/MH W/C AAF7563 TRAVEL MH
      AAF7745 GUILD F-40E STANDARD NAT SP/MH W/C AAF7563 TRAVEL MH
      AAF7731 GUILD F-412 STANDARD NAT SP/MH W/C AAF7563 TRAVEL MH
      AAF7736 GUILD M-40E STANDARD PSB SP/MH W/C AAF7563 TRAVEL MH
      AAF7746 GUILD F-40E STANDARD PSB SP/MH W/C AAF7563 TRAVEL MH
      AAF7733 GUILD F-412 STANDARD PSB SP/MH W/C AAF7563 TRAVEL MH
      AAF7742 GUILD D-40E STANDARD PSB SP/MH W/C AAF7563 TRAVEL MH
      AAF6925 GUILD D-50 STANDARD SP/RW NAT WITH CASE AAF7563 TRAVEL MH
      AAF7030 GUILD D-40 TRADITIONAL SP/MH NAT WITH CASE AAF7563 TRAVEL MH
      AAF7045 GUILD F-40 TRADITIONAL SP/MH NAT WITH CASE AAF7563 TRAVEL MH
      M00011117 F-20 STANDARD NATURAL AAF7563 TRAVEL MH
      AAF7657 GUILD M-50 STANDARD NAT SP/RW W/C AAF7563 TRAVEL MH
      AAF7031 GUILD D-40 TRADITIONAL SP/MH ATB WITH CASE AAF7563 TRAVEL MH
      AAF7032 GUILD D-50 STANDARD SP/RW ATB WITH CASE AAF7563 TRAVEL MH
      AAF7046 GUILD F-40 TRADITIONAL SP/MH ATB WITH CASE AAF7563 TRAVEL MH
      AAF7658 GUILD M-50 STANDARD ATB SP/RW W/C AAF7563 TRAVEL MH
      AAF7732 GUILD F-412E STANDARD NAT SP/MH W/C AAF7563 TRAVEL MH
      M00011519 F-40E NATURAL AAF7563 TRAVEL MH
      AAF7734 GUILD F-412E STANDARD PSB W/C AAF7563 TRAVEL MH
      M00011405 F-40E ANTIQUE BURST AAF7563 TRAVEL MH
      AAF7737 GUILD M-50E STANDARD NAT SP/RW W/C AAF7563 TRAVEL MH
      AAF7743 GUILD D-50E STANDARD NAT SP/RW W/C AAF7563 TRAVEL MH
      AAF7738 GUILD M-50E STANDARD ATB SP/RW W/C AAF7563 TRAVEL MH
      AAF7744 GUILD D-50E STANDARD ATB SP/RW W/C AAF7563 TRAVEL MH
      AAF7033 GUILD D-55 NAT SP/RW WITH CASE AAF7563 TRAVEL MH
      AAF7047 GUILD F-55 SP/RW NAT WITH CASE AAF7563 TRAVEL MH
      AAF7050 GUILD F-512 SP/RW NAT WITH CASE AAF7563 TRAVEL MH
      AAF7055 GUILD F-512 MAPLE BLD WITH CASE AAF7563 TRAVEL MH
      AAF7034 GUILD D-55E SP/RW NAT WITH CASE AAF7563 TRAVEL MH
      AAF7048 GUILD F-55E SP/RW NAT WITH CASE AAF7563 TRAVEL MH
      AAF7053 GUILD F-55E MAPLE BLD WITH CASE AAF7563 TRAVEL MH
      AAF7035 GUILD D-55E SP/RW ATB WITH CASE AAF7563 TRAVEL MH
      AAF7049 GUILD F-55E SP/RW ATB WITH CASE AAF7563 TRAVEL MH
      AAF7054 GUILD F-55E MAPLE ATB WITH CASE AAF7563 TRAVEL MH
      AAF7056 GUILD F-512E MAPLE BLD WITH CASE AAF7563 TRAVEL MH
      AAF7051 GUILD F-512E SP/RW NAT WITH CASE AAF7563 TRAVEL MH
      AAF7052 GUILD F-512E SP/RW ATB WITH CASE AAF7563 TRAVEL MH
      AAF7057 GUILD F-512E MAPLE ATB WITH CASE AAF7563 TRAVEL MH
    2. The promotion is only available for purchases of eligible products made within Australia from authorised YMA dealers. Bonus Items can only be shipped to addresses within Australia.
      For a list of authorised YMA dealers, please see our website: https://au.yamaha.com/en/dealers
    3. The Eligible Product must be:
      1. paid in full by the customer; and
      2. in stock and available for delivery (or delivered),
      during the Promotion Period and prior to the customer submitting a claim to YMA.
    4. b. Eligible customers who purchase an Eligible Product during the Promotion Period and who otherwise comply with these Terms and Conditions, are eligible to receive the bonus item listed next to the Eligible Product in the above table (“Bonus Item”).
      Only one Bonus Item may be claimed per Eligible Product purchased. Each Eligible Product serial number may be used for one claim only.
    5. Employees, officers and contractors of YMA, participating authorised YMA dealers, and their immediate family members are not eligible to participate in the Promotion.
  4. Redemption Process
    1. To redeem the Bonus Item, you must:
      1. purchase and pay for the Eligible Product in full during the Promotion Period;
      2. Submit your claim via email as directed on the Yamaha Music Australia website. Registration must be completed by 11:59pm AEDT on 31 October 2026;
      3. provide proof of purchase as directed by YMA and/or the Claim Redemption Form, including a receipt or invoice number evidencing:
        1. that the Eligible Product has been paid in full;
        2. that the Eligible Product is in stock and available for delivery;
        3. the date of purchase and payment, the name of the YMA authorised dealer, together with the model number and a valid serial number;
      4. otherwise comply with these Terms and Conditions.
    2. YMA may request further information to verify a claim, including proof of purchase, proof of payment, dealer details and product serial number. YMA may reject a claim that is incomplete, illegible, fraudulent, duplicated, submitted late or otherwise inconsistent with these Terms and Conditions.
  5. General Conditions
    Eligible customers are responsible for ensuring that all details submitted in the Claim Redemption Form are accurate and complete. YMA is not responsible for any delay or non-delivery of a Bonus Item caused by incorrect or incomplete information supplied by the customer.
    Bonus Items are available while stocks last. If valid claims exceed available Bonus Item stock, YMA will allocate Bonus Items to eligible claimants in the order in which valid Claim Redemption Forms are received.
    1. The Promotion cannot be combined with any other offer, discount, or promotion.
    2. The Bonus Item is not transferable, exchangeable, or redeemable for cash or credit.
    3. Delivery of the Bonus Item will be by ordinary prepaid post and may take up to 90 days from the date of acceptance of a valid Claim Redemption Form.
    4. YMA may determine the validity of any claim made in the Promotion by reference to these Terms and Conditions and the information provided with the Claim Redemption Form.
    5. Eligible customers will be notified via their nominated email address that their claim has been accepted by YMA.
    6. If a customer who has received a Bonus Item returns the corresponding Eligible Product, the customer must return the Bonus Item to YMA within 30 days.
    7. If a customer returns an Eligible Product after a Claim Redemption Form has been submitted, the customer must notify YMA that the Eligible Product has been returned and the customer’s right to receive the Bonus Item will be immediately forfeited.
    8. The price of any Eligible Product is at the discretion of the participating authorised YMA dealer.
  6. Limitation of Liability
    1. To the extent permitted by law, YMA is not responsible for any loss or damage arising from or in connection with the Promotion, including but not limited to any technical malfunctions, delays, or failures, including but not limited to delays in delivery of a Bonus Item or in assessing any claim.
    2. YMA accepts no responsibility for any late or misdirected claims.
    3. Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer rights that cannot be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable legislation.
  7. Privacy
    Any personal information collected in connection with the Promotion will be handled in accordance with our Privacy Policy, which is available at https://au.yamaha.com/en/privacy_policy/index.html
    YMA collects personal information for the purposes of administering the Promotion, verifying eligibility, contacting claimants, fulfilling Bonus Item delivery, managing customer service enquiries and complying with legal obligations.
  8. Governing Law
    These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.
  9. Amendments
    We may amend these Terms where reasonably necessary to address an error, omission, supply issue, legal requirement or circumstance beyond our reasonable control, provided the amendment does not materially disadvantage eligible customers who have already purchased an Eligible Product during the Promotion Period. Any amendments will be effective when posted on our website.
  10. Contact Us
    For any questions or inquiries regarding the Promotion, please contact us at salessupport@yamaha.com.au
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