Synthesizers and Stage Pianos

Yamaha sells its products through a network of Authorised Yamaha Professional Audio dealers and is pleased to offer the following manufacturer’s warranty. This warranty applies to products purchased from Authorised Yamaha Professional Audio dealers throughout Australia. Yamaha suggests that you read the warranty terms and conditions thoroughly, and invite you to contact your Authorised Yamaha Professional Audio dealer or Yamaha Service Division if you have any questions.

Product Category Warranty Period
MX series, MOXF series, MONTAGE series, reface series Synthesizers 3 Years*
CP series Stage Pianos 3 Years*
Synthesizer and Stage Piano accessories 1 Years*
*From date of purchase from an authorised Yamaha Synthesizer dealer

The Australian Consumer Law guarantees certain conditions, warranties and undertakings, in relation to the quality and fitness for purpose of products sold in Australia.

Therefore in addition to the provisions of this Yamaha warranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.

What is not covered?

- Freight and handling costs

- Yamaha instruments purchased in Australia from non-authorised Yamaha dealers.

- Yamaha instruments purchased or imported from overseas.

- Damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, operation or failure to follow instructions contained in your Owner's Manual.

- Damage or loss to the product during shipment (all claims relating to freight/shipment damage should be presented to the carrier).

- Repair or attempted repair by anyone other than Yamaha or a Yamaha Authorised Synthesizer Service Centre.

- Normal wear and any periodic maintenance.

- Deterioration by reason of perspiration, corrosive atmosphere, or other external causes such as extremes in temperature or humidity.

- Normal wear and any periodic maintenance.

- Any products on which the serial number has been altered defaced modified or removed.

- Evidence of alteration, erasing or forgery of proof of purchase documents will void this warranty.

Yamaha reserves the right to charge you for parts, labour and ancillary costs associated with rectification work, if the fault is not as a result of a manufacturing defect. You will be notified if your product is found to be ineligible for warranty repair.

What is covered?

Yamaha product warranty covers defects in materials or workmanship for the duration of the warranty period. This warranty provides free of charge and parts labour provided work is carried out by one of our Authorised Synthesizer Service Centres.

The following warranty details and conditions apply only to products and equipment sold within Australia and distributed by Yamaha Music Australia.

What you must do to obtain warranty service

Yamaha Professional Audio equipment requiring warranty service should be returned to the place of purchase or taken to an Authorised Yamaha Service Centre or technician. Please provide your original purchase receipt, along with your, name, address and daytime contact details when returning good sunder this warranty. Information on how to find your nearest Authorised Yamaha Service Centre is available on our website.

Important notice

Please retain your original receipt or proof of purchase in a safe place as it may be required when making a claim under this warranty. We recommend you keep all the original packaging, as it provides the best protection in the event you have to transport the instrument in the future.

Notes on returning and or shipping your instrument for service

Yamaha products or accessories should be returned to your nearest Authorised Yamaha Service Centre or to the original dealer from which the purchase was made.

When shipping Yamaha products or accessories, great care should be taken to ensure they are packed carefully in an appropriate container to avoid damage during transport. Particular attention should be given to securing all moving or delicate parts. (YAMAHA is not liable for damage or loss by carriers)

We recommend that the following information be included with repairs

1. Your name and address

2. Original purchase receipt or proof-of-purchase from an Authorised Pro Audio dealer

3. A description of the fault or reason for return

4. A daytime contact telephone number