Measure 3: Check the physical connection between the computer and RUio16-D
If the RUio16-D is not properly recognized as a USB connection by your computer, it may cause noise or audio dropouts.
If you are using a USB hub, connect directly to your computer’s USB port instead.
Also, in order to isolate the problem: Even if you are connecting directly to a USB port on your computer, connecting to a different USB port may produce different results, so please try that.
Also, if you are using a USB cable other than the included USB cable (such as USB-C to USB-C or USB-C to USB-A), please try replacing that.
*In some cases, noise may occur because a USB 3.0 port is used. Although this may be difficult in many instances especially with laptop computers, in some cases it can be solved by installing a USB 2.0 connection port and connecting the RUio16-D to this. Normally, we do not recommend using a USB hub, but if you have a USB 2.0 hub, connecting through it and checking operation is also an effective way to verify.